Terms and Conditions

General and Cancellation Policy

All rates include VAT but do not include the 1% Franschhoek Tourism Levy. Please review the below conditions carefully.

CANCELLATION POLICY

  • No Shows forfeit 100% of total cost of stay
  • Cancellations less than 7 days prior forfeit total cost of stay
  • Cancellations 7 to 14 days prior forfeit 75% of total cost of stay
  • Cancellations 14 to 21 days prior forfeit 50% of total cost of stay
  • Cancellations 21 to 28 days prior forfeit 25% of total cost of stay
  • +30 days NIL of total cost of stay

CONFIRMATION AND PAYMENT POLICY

  • No booking will be confirmed without providing credit card details to secure the booking.
  • La Fontaine must receive payment from the Tour Operators within 30 days of receiving statement and all invoices pertaining to that month.

CHILD POLICY

  • Children welcome. Accommodated in family garden suites only.

TOUR GUIDE POLICY

  • Normal rates apply.

MEALS

  • Our standard rates include a buffet and cooked breakfast option.

3rd ADULT POLICY

  • All 14 units at La Fontaine are double rooms either with queen/King sized beds or twin beds.
  • The Orange Family suite can accommodate 3 adults maximum, or 2 adults + 2 children on single beds.
  • Superior Rooms 2 and 4 may be used as a triple room on special request only.
  • Stables Garden Suite is suitable for 3 adults, or two adults and one child.

BOOKING IN TIMES

  • Booking in: from 14:00 to 19:30.
  • If guests are unable to arrive during these times then special arrangements must be made to obtain the key to the room.
  • Booking out: 11h00
  • Facilities (bathroom / shower) for those guests who arrive earlier or depart later than the scheduled times.

 

DIRECTIONS