Terms and Conditions
General and Cancellation Policy
All rates include VAT but do not include the 1% Franschhoek Tourism Levy. Please review the below conditions carefully.
- No Shows forfeit 100% of total cost of stay
- Cancellations less than 7 days prior forfeit total cost of stay
- Cancellations 7 to 14 days prior forfeit 75% of total cost of stay
- Cancellations 14 to 21 days prior forfeit 50% of total cost of stay
- Cancellations 21 to 28 days prior forfeit 25% of total cost of stay
- +30 days NIL of total cost of stay
CONFIRMATION AND PAYMENT POLICY
- No booking will be confirmed without providing credit card details to secure the booking.
- La Fontaine must receive payment from the Tour Operators within 30 days of receiving statement and all invoices pertaining to that month.
- Children welcome. Accommodated in family garden suites only.
TOUR GUIDE POLICY
- Normal rates apply.
- Our standard rates include a buffet and cooked breakfast option.
3rd ADULT POLICY
- All 14 units at La Fontaine are double rooms either with queen/King sized beds or twin beds.
- The Orange Family suite can accommodate 3 adults maximum, or 2 adults + 2 children on single beds.
- Superior Rooms 2 and 4 may be used as a triple room on special request only.
- Stables Garden Suite is suitable for 3 adults, or two adults and one child.
BOOKING IN TIMES
- Booking in: from 14:00 to 19:30.
- If guests are unable to arrive during these times then special arrangements must be made to obtain the key to the room.
- Booking out: 11h00
- Facilities (bathroom / shower) for those guests who arrive earlier or depart later than the scheduled times.
- Please visit the Contact Page on our website for details.